FAQ's

* Q : Where are you located?
* A : The Sunderland Halong Hotel is located in the centre of  Halong City. All interesting places are within a short walk. It is close to bars, restaurants, shops, banks
 
* Q: What is your address, phone number and email?
* A : Add: TD1/25-26 Tùng Dương street, Bai Chay ward, Ha Long city, Quang Ninh province, Viet Nam
       Tel: (+84)2033901996
       Email: sunderlandhalong@gmail.com
       Website: http://www.sunderlandhalonghotel.com
 
* Q : When can I cancel my reservation and not get charged for it?
* A :  More than 7 days prior to arrival
 
* Q : What are check in/check out times?
* A : Check in time is 14:00 pm, earlier check in with no surcharge if the room is available.
        Check out time is 12:00pm.

* Q : How far from Noi Bai international airport to your hotel?
* A : It’s about 130 km from the Noi Bai international airport. To avoid difficulties like being overcharged or taken to a wrong hotel by taxis, we would provide our pick up service to ensure that you will be driven to right our hotel.
 
* Q : Do you arrange the pick up car to pick us up from bus/ferry/airport ?
* A : Yes, we can arrange the pick up service from the bus/ferry station or from the airport so please provide us your bus/ferry/flight number to get a smooth transfer.
 
* Q : What amenities are included?
* A :  - Airconditioning
         - Cable TV
         - Fridge
         - Hot shower
         - Free wifi
         - Hair dryer
         - Laundry service
* Q :  Can I leave the luggage at the hotel when I am travelling?
* A : Yes, our hotel offers luggage storage service free of charge.
 
* Q : How can I book my room with your hotel?
* A : We would be delighted to recieve your booking via our email: sunderlandhalong@gmail.com or online booking on our website.
 
* Q : What is the payment method for the balance ?
* A : In order to guarantee your booking, a deposit in advance is required. When checking out, you can settle the balance at our hotel by cash or bank transfer. 
 
* Q : Is there any ATM machine close to your hotel?
* A : There are many ATM machines next to our hotel.
 
In order to meet all of our guests' needs, our company has upgraded to a higher level of hotel. If you are looking for a luxury hotel we ensure that Sunderland Hotel will suit you.
Thank you for your attention.